Escalating ticket to OLS queue

Owned by Daniel Na Chung
Feb 10, 2022
1 min read

If you need to escalate a ticket to OLS queue please always include the following:

  1. User’s full name and ID.

  2. Course title and section - if applicable.

  3. Description of the problem if the ticket was submitted through a phone call.

 

*This information is critical in cutting down time for OLS team to troubleshoot an issue.