Laserfiche Cloud Migration FAQ

Owned by Daniel Na Chung
Last updated: Sept 14, 2023
2 min read

Information Technology Services is pleased to announce Laserfiche Cloud. Please see the following FAQ page for more information regarding this change.

If you have additional unanswered questions, please contact the Help Desk using any of the following methods:

Why are we moving to Laserfiche Cloud?

This transition represents a strategic move that aligns with our ongoing efforts to optimize our operations, enhance security measures, and improve collaboration within our organization. By migrating to Laserfiche Cloud, we will unlock numerous benefits that will streamline our document management processes and provide greater flexibility and accessibility for all users. Key benefits include:

  • Automatic updates, allowing access to the latest features.

  • Access from anywhere – VPN or being connected to the CBU network will no longer be required to access Laserfiche.

  • Access to Laserfiche Cloud specific features.

  • Improved security and management.

When will the change happen?

The migration process will take place from 9/16-9/17. However, starting Friday(9/15) at 12:00PM on-prem Laserfiche services will be temporarily unavailable to prepare for the migration. This includes Laserfiche Forms and the Repository.

What will happen to existing forms and processes?

Any in-progress instances/forms that existed in the on-prem Laserfiche before the migration will need to be completed in the on-prem Laserfiche. In-progess forms will remain in the exact state it was before the migration. Users will be able to go back on the on-prem Laserfiche and complete their remaining tasks once the migration is completed. After 9/16, any new forms will need to be initiated using Laserfiche Cloud.

Signing in to Laserfiche Cloud will be a slightly different process. Please see below for sign-in instructions:

New login site will be accessible starting 9/18.

  1. Login site: https://app.laserfiche.com/home?customerID=206151692

  2. Select Sign in with SSO.

  3. Enter your CBU email and password and login.

Yes, current Laserfiche Form links that are publicly listed will be changed. We will work with individual departments to update the links.

Yes, the repository will also now be hosted in the cloud. Any and all saved documents in the local Laserfiche will be migrated over to the cloud.